Product Support and Online Training is available Monday – Friday, 8:00 am – 7 pm, Eastern Time. But contact us by email at anytime, and you will likely get assistance at odd hours.Online Training will be scheduled to accommodate customer’s requirements.
Contact us here.
Please provide us a Contact Name, Email Address and Phone Number, and describe the issue or question you have, so that one of our support staff can contact you:
Report a technical problem
In a recent customer satisfaction survey, over 95% of BCN clients said that the quality service they received “exceeded their expectations” and that they were “very satisfied” with our customer support.
We thrive to give our clients an enjoyable, rewarding experience at Blacksonville. We care about your business, and try hard to help you succeed.
BCN Support Team provides:
- Staff with technical and compliance knowledge, with information technology experience and the “in the trenches” knowledge to understand the mission-critical nature of your campaign
- A free introductory live training session tailored to your business needs and abilities
- Dedicated and highly accessible team of client service specialists to assist with any support needs
- Weekly BCN newsletters with event reminders, marketing tips, specials, and best practices
- Rotating schedule of free live web-based training classes
- Online videos and support materials
- One account billing and accounting services with online credit card acceptance
- Virtual project management tools to keep you engaged as we create your new masterpiece
- Client Referral Incentives to thank you for your business, gather feedback, and offer commission pay
- Local community news to keep you informed on the key issues related to your business
